Frequently Asked Questions
Whiskey or bourbon? Did the Fonz really jump over that shark? What the hell is cheese food? What's that smell!? Probably the cheese food. People have questions and this is where we answer them... well, at least the ones pertinent to what we do here
Yes! All of our designs are created and printed right here in the USA. The garments we print our designs on are ethically sourced from multiple top-quality manufacturers, including some right here in the USA. The materials in individual garments may be from various locations, including America, but all garments are tagged by the manufacturer with this information.
In order for you to prolong the life of your Psyne garment, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.
We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.
The washing instructions make it sound like they're pretty fragile, but they're really quite durable. Since everything we do has a vintage effect applied to it, any minor wear or cracking that occurs only enhances the look in our humble opinion 😊
Your order will typically be sent out within 3 days of ordering, but we always allow ourselves 10 days as stuff happens... I think they call this under promising and over delivering On occasion a shirt color in your order may be out of stock and replenishment inventory is delayed or backordered and in these cases we do our best to let you know if we aren't going to make our 10-day window. Around the holidays fulfillment gets slammed, so we use up most of our 10 day window, but still manage to get everything out!
Shipping is calculated during checkout and is as low as we can possibly get it. We don't make any money on shipping and just pass along our wholesale rates. We ship as fast and economically as possible and provide tracking with every order. Shipping is clearly called out on every order and ordering multiple items at once saves big time as everything ships out at the same time.
Estimated Shipping Delivery Times are as follows:
USA: 5 - 8 business days
Canada: 6 - 12 business days
World: 10 - 20 business days
These are probably longer than actual in most cases, but again, they're just estimates. Just like you, we can only watch the tracking do it's thing once it's en route, but we think our carriers do a pretty amazing job getting stuff where it needs to go.
No way, José! We stopped doing expedited shipping as it created more problems than it solved, so if you need something like tomorrow, shop local, and if you need something of ours for a specific date, plan ahead! Seriously, we would love to help everyone out, but our business is all about keeping a steady pace and making sure every order that goes out gets our full attention and isn't just trying to beat the clock.
Yes, Prince, we do ship internationally. Like with the rest of our shipping, the shipping rates re calculated during checkout. International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees and while we love a little wacky roleplay once in a while, we won't pretend to be your uncle sending a gift
First of all, get very upset. Seriously, there's nothing worse than ordering stuff only to have it never arrive. So once you're done being upset, check your shipping confirmation and make sure that you entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us ASAP making sure you quote your order number and we'll see what can be done as we want you to get your order!
Absolutely! We have more men's than women's because that is what we started out with forever ago, but are slowly porting more designs over to women's fashion cut tees. So yes, if you see a design that you want, just drop us a line and we'll hook it up! Same goes for kids/youth tees 😎
Will Colonel Sanders send you his secret recipe for his 11 herbs and spices? I know, this sounds dumb, but people really do ask, some even disclosing that they want to put our art on their own shirts 🤨
Of course! If there's a long forgotten brand of beer, obscure company from a movie, or defunct local dive bar that fits our vibe, let us know. No guarantee that we'll produce it, but we're always open to cool finds.